What is your warranty policy?

Phoenicia Essence, Inc. will happily honor any valid warranty claims, provided a claim is submitted within 90 days of receipt of items. Customers will be required to pre-pay the return shipping; however, we will reimburse you upon a successful warranty claim. Upon return receipt of items for a warranty claim, you can expect Phoenicia Essence, Inc. to process your warranty claim within 7 days.

Once warranty claim is confirmed, you will receive the choice of:

(a) refund to your payment method

(b) a replacement item sent to you (if stock is available)