Phoenicia Essence, Inc. continuously strives to provide world-class commercial and home ambient scenting solutions and fragrances. We hope you are happy with your purchase and we will make any and all reasonable effort to ensure your total satisfaction. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund. Please see below for more information on our return policy.
2. Returns & Refunds
All returns must be postmarked within seven (7) days of receipt of item/s. All returned items must be in new and unused condition, with all original tags and labels attached.
2.1 Return Process
Phoenicia Essence, Inc. will happily accept returns due to change of mind as long as a request to return is received by us within (7) days of receipt of item/s and are returned to us in original packaging, unused, and in resellable condition. Return shipping will be paid at the customers’ expense and will be required to arrange their own shipping. Once returns are received and accepted, refunds will be sent back to the payment method of your original payment. We will notify you once this has been completed through email. Samples of any scents purchased will be included in each order so that evaluation may be done before opening the bottle; therefore, no opened bottles are acceptable for return.
(Phoenicia Essence, Inc.) will refund the value of the goods returned but will NOT refund the value of any shipping paid.
To return an item, please email customer service at email@example.com to initiate a return.
Once approved, you will mail the items you wish to return to the following address:
Phoenicia EssenceAttn: Returns15679 N 83rd Way Ste D4Scottsdale, AZ 85260United States
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your refund. We will notify you by email when your return has been processed.
The following items cannot be returned:
(a) Fragrances with an open seal
(b) User-damaged products
For defective or damaged products, please contact firstname.lastname@example.org to arrange a refund or exchange.
2.4 Restocking fee
Please Note a 10% restocking fee will be charged for all returns.
If you have any questions concerning our return policy, please contact us at email@example.com.