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Frequently Asked Questions
Where are your products made?
What forms of payment do you accept?
What are your business hours?
How do I update my billing information?
How do I contact customer service?
How do I check the status of my order?
How do I change my address on file?
How big of a space will my diffuser cover?
Do you sell my personal information?
Do you offer gift cards?
Shipping & Returns
Will I receive an order confirmation?
Who do you ship with?
What is your warranty policy?
What is your shipping and return policy?
What is your return policy?
What if my package is damaged?
If I don’t like the fragrance I received, can I exchange it?
How will I know when my order has been shipped?
How long will it take for my package to arrive?
How are your shipping costs calculated?
Where is the best place to install my diffuser?
What level should I set my diffuser to?
What if my diffuser is not turning on?
What if my diffuser is leaking fragrance?
How to connect my diffuser to the Phoenicia Essence Bluetooth app?
How do your diffusers work?
How do I reset the Bluetooth password?
How do I know what diffuser is right for my space?
How do I change the batteries for my diffuser?
Do you have battery-operated diffusers?
What is in your fragrance?
How long does the fragrance last for?
How do I select my scent?
Do I need to dilute my fragrance oil with water?
Can your fragrance be used around children and pets?
Can I use my own fragrance oils?
Can I put the fragrance on my skin?
Can I change my fragrance?
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