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Frequently Asked Questions
Are your products recyclable?
Do you have a newsletter?
Do you offer a scent subscription?
Do you offer financing?
Do you offer gift cards?
Do you sell my personal information?
How big of a space will my diffuser cover?
How do I change my address on file?
How do I check the status of my order?
How do I contact customer service?
Shipping & Returns
Can I change my delivery address?
Can I ship to a P.O. box?
Can I ship to military addresses?
Do you offer insurance on shipped packages?
Do you provide a tracking number for shipments?
Do you ship internationally?
How are your shipping costs calculated?
How long will it take for my package to arrive?
How will I know when my order has been shipped?
If I don’t like the fragrance I received, can I exchange it?
Can I use any power cord if I misplace the power cord provided with the diffuser?
Do I need to do anything to my diffuser before changing scents?
Do you have battery-operated diffusers?
How do I change the batteries for my diffuser?
How do I connect my diffuser to the Bluetooth app?
How do I know what diffuser is right for my space?
How do I reset the Bluetooth password?
How do your diffusers work?
What if my diffuser is leaking fragrance?
What if my diffuser is not turning on?
Can I change my fragrance?
Can I put the fragrance on my skin?
Can I use my own fragrance oils?
Can your fragrance be used around children and pets?
Do I need to dilute my fragrance oil with water?
How do I select my scent?
How long does the fragrance last for?
What is in your fragrance?
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